Lux Home Hub Return Policy

We want you to love your purchase! 💛 At Luxe Home Hub, your satisfaction is our priority. If for any reason you are not completely happy with your order, we are here to help — just reach out to us within 48 hours of delivery.

Eligibility for Returns

We accept returns within 48 hours of delivery, provided the following conditions are met: the item must be unused and in its original condition, returned in its original packaging, and accompanied by proof of purchase such as your order number or receipt. Items that do not meet these conditions may not qualify for a return.

Non-Returnable Items

Certain items are not eligible for return. These include items that have been used or damaged through no fault of ours, any personal care or hygiene-related products where applicable, and items that were explicitly marked as final sale at the time of purchase.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. If the return is rejected, we will contact you with the reason and discuss next steps.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item you received was defective or incorrect due to our error. In such cases, we will cover the cost of return shipping and ensure the matter is resolved promptly.

How to Request a Return

To initiate a return, please contact us within 48 hours of receiving your delivery. Include your order number and a brief reason for the return. Our team will guide you through the process and ensure your return is handled as smoothly as possible.